Odoo Experience
Zuletzt aktualisiert:
30.11.2022
Abgeschlossen
Efficient customer care with intelligent Helpdesk ticket assignation
2086 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
2467 Ansichten •Knowledge is power! Empower your employees with Odoo.
2404 Ansichten •Manage your employees' time more efficiently
2540 Ansichten •Odoo and Scrum: a perfect match
2690 Ansichten •Create Scale Pricing Lists With Odoo
2633 Ansichten •Odoo Extended LDAP Connection
2547 Ansichten •UNECE Standards for Meat in Odoo
2540 Ansichten •Manage your employees' time more efficiently
2540 Ansichten •Running an Agile Project in Odoo
2526 Ansichten •How one of the biggest retailers in Switzerland handle all its online orders with Odoo
2467 Ansichten •The power of EDI based on GS1 XML 3.4
2465 Ansichten •Powerful and Flexible Odoo File Data Importer
2434 Ansichten •Audit-proof storage of documents in Odoo
2425 Ansichten •Using Artificial Intelligence to Recommend Products, Upsell, and Increase Revenue in Odoo
2404 Ansichten •Knowledge is power! Empower your employees with Odoo.
2404 Ansichten •Second Units of Measure
2373 Ansichten •Supporting Sustainable Energy Through Digitized, Efficient Application Processes
2359 Ansichten •Update to the ODBC Connector with Odoo
2286 Ansichten •Financial Plans: Budgets and Forecasts
2109 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
2086 Ansichten •Odoo Payroll Compliance: The Case of Switzerland
2055 Ansichten •Einfache Preislistenverwaltung in Odoo
294 Ansichten •Odoo für Outlet Stores
291 Ansichten •Efficient customer care with intelligent Helpdesk ticket assignation
Brain-tec developed an extension to the Helpdesk app to make the balanced ticket assignation more intelligent. It adds skills of the user and its attendance state as conditions relevant for assigning tickets. The module also provides the possibility to add a maximum number of tickets a user can be assigned.
The talk might be interesting for after-sales organizations that manage many agents (users) and customers (tickets).
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